Growing up, most people probably heard they should always put their best foot forward. Your parents wanted you to dress appropriately, be polite, intelligent, and be modest. A style guide is your company’s way of putting its best foot forward to you clients, customers, and partners.
In online marketing, it is important to realize that it can take some time before visitors to your website become customers. With online campaigns, you are essentially generating leads that have the potential to be converted into sales and, in turn, repeat customers. In sales, leads are the best way to reach out to a potential client and build up your brand to develop a business relationship. As with in-person interactions, online leads need to be nurtured. You cannot rely on the visitor to come back to your page—you need a strategy to drive them there. In an online setting, the best way to reach back out to those potential customers is through email.
You already know quality over quantity is especially important when attracting leads. Bringing in low-quality leads means your organization has less of a chance of turning that lead into a loyal customer. These low-quality leads are a waste of your time and can negatively affect your company culture on different levels. Know that every minute you and your staff spend talking to someone who will never say “yes” is a minute you aren’t talking to someone who will. But how do you attract high quality leads instead of just filling your funnel?
Unlike other aspects of business that can generate from a grassroots mentality, the concept of a customer service mentality is one of those where leadership has to be engaged and lead by example. This is clearly lodged in the territory of top-down management direction, making it clear to everyone in the organization that customer service is a number one priority for the company. Achieving a customer service mentality is far easier to say than do.
People don't trust you. Why should they bother spending the time to seek you out if they have no idea that whether you offer is worthy of their time and money? They may know your name and what you are selling, but that is the extent of their knowledge if you don't spend time working on getting them to consider you the go-to source when they are in need. How can you do this? You can greatly increase your customer loyalty factor by utilizing social media. The trick is to combine old-school social media concepts with the newer abilities they give you. Let's explore how this works.
When Coca-Cola or McDonalds air an ad, they aren't introducing new customers to their product—everyone already knows that they exist. Instead, they are keying into the already present branding that exists inside of our cultural zeitgeist. Creating a brand—and anchoring that brand with positive emotions—leads directly to long-lasting success. Here's how it works—and how you can take advantage of it.
If you're having trouble acquiring leads, then check out our blog post on understanding your target market to get started. If you've got leads but you're having trouble converting them, then keep reading our helpful guide on the keys to a successful conversion.
You probably know by now that, in order to be successful, your company needs to have a single narrative that aligns across all departments, informing everything from hiring decisions to corporate image, product development, and customer outreach. In a real sense, this strategic story is the company.