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Posts about Customer Service

      The Benefits of Using AI to Analyze Customer Feedback in HubSpot

      Businesses have access to an overwhelming amount of customer feedback from various sources, such as surveys, social media, and direct interactions. Wh...
      HubSpot | AI | Customer Service | Customer Ops

      Harnessing AI-Powered Chatbots: Transforming Customer Engagement

      In today's digital era, businesses are leveraging AI-powered chatbots to revolutionize customer interactions and operational efficiencies. These intel...
      AI | Customer Service

      Top 10 Omnichannel Customer Support Tools: Pros, Cons, and Best Fit

      In today's fast-paced business world, delivering flawless and effective customer service is essential. Omnichannel support tools empower businesses to...
      Business Process Automation | Customer Service

      The Rise of Customer Ops

      Understanding Customer Ops Customer Ops involves optimizing processes, systems, and strategies to support customer interactions. This encompasses a ho...
      Technology | Customer Service

      Unlocking the Future of Customer Support with AI Chatbots

      Imagine this: It’s 11 PM on a Saturday, and a frustrated customer is trying to resolve an urgent issue with your product. They reach out to your custo...
      AI | Customer Service

      From Backburner to the Main Seat: Why It's Time to Prioritize Customer Success & Service

      In the hustle and bustle of sales targets and marketing campaigns, customer success (CS) and customer service (CS) teams can sometimes get pushed to t...
      Customer Service

      Prepare for AI by Building A Robust Knowledge Base

      When Jane (names have been changed to project the not so innocent) , the customer support manager at a fast-growing B2B services company, noticed a su...
      AI | Customer Service

      How to Use ServiceNow to Automate Customer Service Processes

      A significant challenge for customer success teams is managing high volumes of service requests efficiently while maintaining a high standard of servi...
      Business Process Automation | Customer Service

      Streamline Your Help Desk with Conditional Display Logic

      For HubSpot Service Hub admins, streamlining the help desk experience for both agents and customers is a constant challenge. However, HubSpot has just...
      HubSpot | Service Hub | Customer Service

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