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Inbound Marketing

The Difference Between Brand Awareness, Consistency, Extension, and Dilution

By Kevin Dean | April 19, 2019
  In business, your company lives and dies by its branding. Having a brand which people know and trust is often the difference between turning a profit or being forced to close your doors forever. That is why finding ways to promote and protect your company's brand is essential for every business owner. Unfortunately, the importance of a business' brand is often overlooked by the new entrepreneur.  This short guide will walk you through four aspects of branding you need to know to run a successful business.

Inbound Marketing

What does it mean to have an Omnichannel content strategy, and why is it important?

By Kevin Dean | April 17, 2019
Nowadays, there are dozens of touchpoints with your customers—from your website to your social media presence to email to any physical locations or trade shows you attend. Your customers can reach your business any time in a variety of ways, but do they have a consistent experience when and wherever they reach out to you? This is the goal of an omnichannel strategy, which plenty of companies are adopting to provide a consistent cross-channel customer experience.

Inbound Marketing

Customer Success and Branding Go Hand-in-Hand

By Kevin Dean | March 20, 2019
When Coca-Cola or McDonalds air an ad, they aren't introducing new customers to their product—everyone already knows that they exist. Instead, they are keying into the already present branding that exists inside of our cultural zeitgeist. Creating a brand—and anchoring that brand with positive emotions—leads directly to long-lasting success. Here's how it works—and how you can take advantage of it.

Inbound Marketing

5 B2B Companies doing Instagram Right

By Emily Neier | November 29, 2018
This summer, Instagram reached 1 billion active monthly users. There’s no doubt some of your ideal customers are using this photo-sharing app, so what can your business do to leverage the platform?

Inbound Marketing

Interactive Voice Response: Automating Customer Service

By Emily Neier | November 14, 2018
Have you ever called a customer support line and heard the computer-generated voice phrase: “I am capable of understanding complete sentences”? There’s a pretty good chance you have, and there’s also a pretty good chance that when you tried to relay the reason for your call to this artificial intelligence bot, it told you, “I’m sorry, I did not understand. Can you repeat that?”

Inbound Marketing

10 Mind-Blowing Marketing Stats You Need to Know for 2019

By Amy Post | November 12, 2018
For most of us marketers, November brings new light to our marketing planning. We dust off those spreadsheets and start planning those monthly and quarterly activities like a first grader seeing the first snowfall of the season. After all, those 2019 marketing, sales, and customer experience goals are just numbers on a piece of paper until there’s some good planning and strategy behind them.

Inbound Marketing

5 Best Paid Advertising Channels on Social

By Emily Neier | November 2, 2018
Pew Research Center published findings earlier this year that—to no surprise—social media use among adults in the United States is rising. So in the never-ending quest for the most personalized user experience, it’s a no-brainer that companies should have social media accounts to connect with their customers. But what about paid advertising on social channels? Since social accounts are free for everyone, is it worthwhile to invest in paid social ads? If you’re looking to increase lead generation and target a highly specific audience, the answer is yes, it is more than worthwhile to invest in paid social ads. Social media ad managers have plenty of customizable options to get the right ad to the right audience at the right time.

Inbound Marketing

What is Domain Authority—and Why is it Important?

By Emily Neier | October 5, 2018
You probably already know what SEO stands for, but when it comes to the real nuts and bolts of search engine optimization, does the technical jargon give you a headache? There’s a dozen new acronyms a day for a system that’s always changing—if you’re not an SEO expert, it’s hard to keep up. But, it’s still important to understand the basics when you’re creating website content. Domain authority is an SEO metric you can use (even when you’re not the team’s SEO specialist) to understand the overall quality of your website compared to your competitors.

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