Customer support has become far more complex than calling a service number—email, social media, live chat, and even AI-powered chatbots are channels customers seek support on. A universal inbox where all customer inquiries are sent will save time and make sure no one’s questions slip through the cracks. ManoByte can set up a universal inbox with the HubSpot Service Hub for your organization.
Conversations, a feature of the Service Hub, is where your whole service team can see customer conversations from everywhere they reach out to you on the internet, be it social media or email or from your website. With Conversations, you can also set up live chat to help customers immediately, or program chatbots to supply customers with helpful content about their questions when you’re away. And it’s all accessible within the HubSpot Service Hub.
ManoByte is a HubSpot Platinum Partner. We’re one of the premiere agencies delivering HubSpot-supported inbound solutions, and we’re HubSpot users, too. We can teach your entire team how to use HubSpot to its fullest potential so you can serve your customers effectively and efficiently. Keep your customers coming back to you, and they’ll bring their friends, too.