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How ManoByte Helps GrowFinancial Services Organizations

Introduction

ManoByte is a Growth Agency located in Grand Rapids, Michigan. We empower financial services organizations with solutions that enhance their digital presence and the end user experience. We understand how today’s digital experience impacts the banking industry, and we work diligently to create online experiences that keep customers coming back to you as their trusted resource for all their financial needs. From banking to wealth management advice, your customers should experience only the best with you as a financial services provider so they not only remain your loyal customer but serve as your primary referral source for new business.

At ManoByte, we specialize in helping financial services businesses do just that.

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Our team does this by leveraging online systems and tools to ensure your customers can gain access to customer support in whatever format they want - whether that’s through chat or another messaging service. We create solutions that ensure your customers have access to the information they need exactly when they need it. These digital solutions also ensure that when someone is happy with the service your business provides, they have instant access to the tools and resources they need to quickly share the details about that great experience with others.

Services

Some of our Personalized Customer Experience Services Include:

Customer Experience Strategy Development: We work with you to identify the customer experience challenges, then we strategize a plan to resolve them. We identify the process changes, tools, and resources needed to implement more successful customer support processes.

Customer Experience Training: Want to learn from our team of experts on how you can meet the support needs of today's digital customer? Our training sessions and workshops are customized to address the specific challenges of your financial services organization.

Conversations: We help you to create 1-to-1 customer communications using a universal inbox that aggregates your company's customer service email, chat, and more.

Knowledge Base: We build custom informational sections of your website to help educate your customers on common questions or issues so they have instant access to the information they need.

Feedback: Need a process to understand how your customers feel about your business? Our solution provides you with systems and content to gauge the level of customer happiness as well as surveys to gather feedback you can use to improve.

Net Promoter Scores: Want to know how likely your customers are to recommend your services to others? We can enhance that customer feedback process so you can quickly identify who would make a good promoter and how to equip them with the tools they need to recommend you to others quickly and easily.

Live Chat: We provide the tools and processes to chat with customer service in real time through the website.

Chat Bots: Improve live chat effectiveness and grow your 1-1 conversations with services that route them to helpful resources in the knowledge base or to the right agent/department.

Custom Solutions: We understand each financial services organization is different, so we can build custom tools and resources to fit your unique needs. 

Important Statistics

 
1. Efficient and courteous customer service is vital for customer retention. Numerous studies show customers end their relationships with companies because of a poor customer service experience. Studies show that 47% of customers switch companies after a single instance of poor customer service.
 
2. The average customer spends 67% more during the third year as a customer of your business than in the first year. Source
 
3. The quality of the customer's experience is essential for retention. According to Verint’s customer retention statistics, 31% of the time, customers switch to another brand because they found a new company with a better price. 34% of the time, however, they change because they are dissatisfied with the level of customer service at the old company.
  
 
 

Getting Started

Are you ready to take your financial services organization to the next level with ManoByte's Customer Experience solutions? If so, our team of strategists is ready to discuss how we can customize a plan for your unique business. 

To get started, the next step is to set a meeting with one of our Business Growth Representatives. During that consultation, they will begin the process of analyzing your existing support processes to see how we can implement solutions to enhance and improve upon them for the best possible user experience. If our businesses are in alignment, we then bring in our team to execute on those solutions. Finally, we launch the services and you begin to yield the positive results directly from your customers. Click below to get in touch with us to begin the process.

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