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Case Study: Elevated Access

Elevated Access Streamlines Volunteer Coordination with HubSpot Service Hub

Case Study Elevated Access Hero
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Change Management

Industry

Other

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Customer Service
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System Integration

Software

HubSpot Service Hub,
Mapsly Integration

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OVERVIEW

HubSpot Service Hub Revolutionizes Volunteer Management

Elevated Access, a charitable organization dedicated to providing complimentary medical transportation for the LGBTQIA+ community, partnered with ManoByte to integrate HubSpot Service Hub. This collaboration aimed to enhance the coordination of their volunteer pilots, streamline ticket handling, improve communication, and implement automation to optimize operations.

Technology Stack and Integrations
  • HubSpot Service Hub
    Mapsly Integration
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Challenges

Before partnering with ManoByte, Elevated Access faced several challenges:

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No centralized system for managing volunteer pilot coordination and ticketing.

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Inefficient manual processes for tracking flight requests and matching pilots.

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Lack of automation in communication and follow-up procedures.

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Difficulty in managing data and ensuring seamless access for volunteers.

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THE SOLUTION

Seamless Service Enhancement: The HubSpot and Mapsly Synergy

ManoByte implemented a comprehensive strategy that transformed Elevated Access's volunteer management by integrating it with HubSpot Service Hub. The strategic integration with Mapsly streamlined the process of matching pilots based on their geographical locations.

Establish a robust service hub for managing flight requests and volunteer coordination.

Automate communication and follow-up processes.

Improve data management and access for volunteers.

Enhance operational efficiency and ensure no requests are missed.

PROVEN PROCESS

The ManoByte  Methodology®

The success of the Elevated Access project can be attributed to the ManoByte Methodology, which includes five detailed and structured phases:

Strategy (1)

Strategy

Conducted process discovery for Elevated Access and developed a strategic plan.

Configuration

Configuration

Configured HubSpot Service Hub settings and integrated Mapsly.

Change Management

Change Management

Preparing and supporting stakeholders for a smooth transition to the new system.

Development

Development

Developed custom properties, automations, and integrated Mapsly for pilot matching.

Implementation

Implementation

Configured Service tools, developed forms, and implemented automated workflows.

Rollout (1)

Rollout

Tested the system, trained Elevated Access's team, and launched successfully.

IMPLEMENTATION PROCESS

Efficient HubSpot Configuration and Implementation Tailored for Elevated Access

Steps involved in the implementation process:

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Conducting a thorough discovery and strategy phase to understand Elevated Access's needs.

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Setting up HubSpot Service Hub for flight request management and volunteer coordination.

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Integrating Mapsly for pilot matching based on location.

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Developing automated workflows for communication and follow-up.

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Providing training and support to ensure smooth adoption of the new system.

Case Study Elevated Access HubSpot and Mapsly Integration

THE RESULTS

Elevated Access Boosts Volunteer Management and Operational Effectiveness

ManoByte delivered a robust solution that helped Elevated Access streamline their volunteer coordination and improve operational efficiency. The integration of HubSpot Service Hub and Mapsly, along with automation and improved data management, significantly enhanced Elevated Access's ability to serve their community.

Our project's success was anchored in a comprehensive Change and Risk Management Approach. By proactively identifying potential risks and implementing strategies to mitigate them, we ensured a smooth transition and adoption of the new system. Our structured approach to managing change helped Elevated Access seamlessly adapt to the new processes, minimizing disruptions and enhancing overall productivity.

Positive Outcomes for Elevated Access

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Centralized and efficient management of flight requests and volunteer coordination.

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Automated communication and follow-up processes, reducing manual labor.

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Improved data management and access for volunteers.

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Enhanced operational efficiency and responsiveness to flight requests.

Ready to transform your business?

Schedule a consultation with ManoByte today, and let us help you navigate the path to success!

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Resources

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